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EVM430-FR6043: 客户反馈测试异常 无信号且测试波长是乱的

Part Number: EVM430-FR6043

客户反馈 买EVM430-FR6043,数量1pcs,测试波形全是乱的,没有信号(如下图)。

客户这边需要一个解释或者需要TI 技术工程这边协助 查看是什么原因呢?