DRV8910-Q1: device breakdown fails(short-protection)

Part Number: DRV8910-Q1

When the DRV8910 is not driven (VDD is OK but no input), the customer enters 24V at the 8910-5 port(out 6) and then the device breakdown fails.

Could you give me some suggestions to solve this problem?

Is the problem with the device itself? Or a peripheral design issue? This behavior occurs on multiple device.