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订单拒收,怎么进行退款

我在TIstore下的订单,订单号为T00298298,快递单号为5062737120,后来没法签收拒收了快递,但之后一直没有收到退款,从下单到现在已经一个多月了,今天打电话问快递公司,说快递被寄件方要求器件销毁了,我现在货物和退款一个都收不到了......