DLPC3479: DLP EVM Error: EVM DMD Device ID does not match GUI product ID | Cannot flash custom images

Part Number: DLPC3479

Hello TI support and DLP experts,

The device worked perfectly before. When I turned it on today, I found all the images I had previously loaded into the software were missing. When I tried to re-flash projection images, the error message shown in the title popped up. 

Core Issues:

  1. Pop-up error: ERROR! EVM DMD Device ID does not match GUI product ID!
  2. I can NO LONGER flash or upload custom images to the EVM.
  3. The EVM only supports using the built-in/preloaded projector images now.

Could you please help me fix the Device ID mismatch and restore the custom image flashing function?

Thank you so much for your support!image.png_image.png