下单时报错:ERR-TICOM-ORDER-API-0009 You have exceeded the limit of 3 unpaid bank transfer orders.

当我调用 POST transact.ti.com/.../orders 时,
接口给我返回报错信息:

"errors": [
{
"errorCode": "ERR-TICOM-ORDER-API-0009",
"type": "Validation",
"section": "Generic",
"field": null,
"reason": "You have exceeded the limit of 3 unpaid bank transfer orders.",
"message": "Resubmit the request with different payment method. For additional information refer to https://api-portal.ti.com/order-api-payment",
"data": null
}
]

看起来是存在3个未付款的订单的限制,而实际上,我们之前下单成功未支付的订单已超过24小时,且已联系TI客服人员帮忙删除订单记录!

我们遇上此问题,该怎么办呢?