C2000WARE: download Access denied

Part Number: C2000WARE

when i try to download Windows Installer for C2000Ware,will show me 

Access denied

We are unable to approve your download at this time.

 If you feel you have been denied incorrectly, please contact the TI Customer Support Center at https://www.ti.com/supportform. Be sure to include your name, email address, company, and country exactly as it appears on your myTI account.
Thank you,
Texas Instruments
how to fix it?and down load C2000Ware
  • Hi,

    The TI forum aims to address technical issues encountered by customers during the use of TI products. Regarding the issue of software download permissions, we suggest that you contact the customer support department as follows, and they will provide assistance.
    • Open the link ticsc.service-now.com/csm
    Click on the 'Submit Application' button under 'Apply for New Support'
    Click the "Create Case" button under "Other" in the newly opened window
    In the opened form, you can describe your problem in Chinese and submit it.