Part Number: AM6526
Dear TI Support Team,
I’m firmware engineer from ABB AUMA 2WCTW team. We are currently using your TI ETS test board for testing. Recently, the board has failed to work properly, so I’m writing to ask for your technical support.
The detailed device and configuration information is listed below for your reference:
1. ETS Firmware Version: ets.2.46.0.2.img.xz
part number: AM65x EVM PROCESSOR BOARD PROC062B
2. Device Topology: The control interface of the ETS board is connected to the test computer; Interface 1 of the board is connected to the APL switch, which is further connected to the APL device. The APL switch is powered by an Anel Network power controller.
3. What happened
The ETS board worked normally with the latest Automated RT Tester (ART) V2.46.0.205 in the two days before the issue occurred. However, the ART software suddenly crashed while we were running test cases. After the crash, we could not open the original test project.
We then created a new test project with identical settings to the original one, but the test still failed to run. We also connected the network port to a switch to capture data packets for troubleshooting. The test result showed no data packets on the corresponding switch port, and no packet capture records were generated in the test project folder.
4. What we have done
We have tried multiple common troubleshooting methods to fix this issue, but the problem still exists. The detailed attempts are as follows:
- Re-flashed the ETS firmware and restarted all connected devices.
- Tested with other network ports on the ETS board, including Interface 2 and Interface 3.
- Installed the ART software on another computer and reconfigured the test project for testing.
- Kept the device powered off and idle for two days, then restarted it for retesting.
5. What is the issue
The ART software shows an error prompt (see attached screenshot) and cannot run any test cases.
This issue has suspended our ongoing testing work. We sincerely hope the TI team can provide professional troubleshooting guidance and a feasible solution to resolve this problem as soon as possible.
Please feel free to contact us if you need additional device information, logs, or other relevant details.
Thank you for your support and assistance in advance.
Best regards,
Jonthan
