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Would you please confirm that the customer has done the following,
1. The libraries and application would have to be recompiled with the following pre-processor definition added: _INCLUDE_JUMBOFRAME_SUPPORT.
2. The Jumbo frame support can be built into an application by linking with libraries compiled for Jumbo frame support.
( The NDK core stack can support Jumbo frames (packet sizes larger than 1500 bytes) also -
_INCLUDE_JUMBOFRAME_SUPPORT -- If defined, packet sizes larger than 1500 bytes are supported..
To rebuild the NDK, please download and follow the steps given here:-