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您好，您这里报错显示access key输入的格式不对，要注意区分大小写，半格全格的格式。
另外，关于如何申请access key，这里有一篇FAQ：
https://e2e.ti.com/support/tools/simulation-hardware-system-design-tools-group/sim-hw-system-design/f/simulation-hardware-system-design-tools-forum/1025580/pspice-for-ti-how-can-i-get-my-access-key-for-installation
按照上述申请access key的步骤，未出现提交申请的界面。
您的这个问题，首先不能选择中文页面，要用英文填写信息，其次进入个人信息页面进行信息更新，填写，具体步骤参考下面的帖子，之前我和tools team咨询过，他们给的回复如下：
https://e2e.ti.com/support/tools/simulation-hardware-system-design-tools-group/sim-hw-system-design/f/simulation-hardware-system-design-tools-forum/1214787/pspice-for-ti-couldn-t-download-normally
