TI-API: Backlog 2.0- Yanfeng 测试

Hazel Song

Part Number: TI-API

Hello all,

Customer loaded the order to TI test environment on the afternoon of 6/14/2024, but it always pops up "pending" status without any TI SD#. Would you please verify whether there is any system connectivity issue on TI side? If yes, please advise when it will be fixed as it seriously impact the remaining testing. The project should be go live by 6/27/2024. Thank you.

11 个月前

0 Hebe He 11 个月前

TI__Expert 4185 points

Hi Hazel,

We haven't heard any system issue and I'm double checking with Global team now. Thanks.

0 Hazel Song 11 个月前回复 Hebe He

TI__Prodigy 390 points

Hi Hebe,

As of 6/17/2024 12:20am, we're still unable to create SD# in SI4. Please help recheck and get back to us by 6/17/2024 if possible. This customer must complete all the tests by this Wednesday. Thank you.

0 Hebe He 11 个月前回复 Hazel Song

TI__Expert 4185 points

Hi Hazel,

I got the information from global team that all "successful" sandbox backlog orders began going to PENDING status on Thursday at 3pm dallas time.

Also, I have highlighted the urgency of this request. I'm checking more details with them. Will keep you updated. Thanks.

0 Hebe He 11 个月前回复 Hebe He

TI__Expert 4185 points

Hi Hazel,

This issue should have been fixed. Please kindly click problem resolved once you double check it. Also, if you still have any issue, please help to provide the details as well. Thanks.

0 Hazel Song 11 个月前回复 Hebe He

TI__Prodigy 390 points

Hello Abby,

Already asked customer to retest. I will keep you posted if this issue is fixed. Thank you.

+1 Hebe He 11 个月前回复 Hazel Song

TI__Expert 4185 points

Thanks Hazel. We will wait for your further information.

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TI-API: Backlog 2.0- Yanfeng 测试