TI-API: Order Push not sent to customer - Backlog API v2.0

Ayumi Matsusaka

Prodigy 160 points

Part Number: TI-API

Dear team,

v2.0 customer TDK (sold to 186237) is under UAT but Order Push seems not to be sent.

There is output generated in sales doc with ZBA0 in SI4. and API push request in JIRA has been completed as well.

Could you please look into why Push is not being sent?

This customer needs to complete UAT this week so it would really help if you could investigate this asap. Thank you!

jira.itg.ti.com/.../CC-13015

SD# in SI4

1073644868

1073644869

1073644870

7 months ago

0 Becky ZHANG 7 months ago

TI__Intellectual 1900 points

Hi Ayumi, we are checking it. Thanks.

0 Becky ZHANG 6 months ago in reply to Becky ZHANG

TI__Intellectual 1900 points

Hi Ayumi, we checked the Push logs and found customer sever returned failure status code 500.

Could you help to ask customer IT to check it? Thank you!

0 Ayumi Matsusaka 6 months ago in reply to Becky ZHANG

TI__Prodigy 160 points

Hi Becky, thank you for looking into this! I will ask customer and get back to you.

0 Becky ZHANG 6 months ago in reply to Ayumi Matsusaka

TI__Intellectual 1900 points

Hi Ayumi, sure, Thank you.

0 Ayumi Matsusaka 6 months ago in reply to Becky ZHANG

TI__Prodigy 160 points

Hi Becky,

Customer couldn't find the data that we sent. Could you kindly share with me the API raw data that we sent, along with the time stamp and URL that we sent to?

+1 Becky ZHANG 6 months ago in reply to Ayumi Matsusaka

TI__Intellectual 1900 points

Hi Ayumi, I provided the error log in email. Please kindly check. thanks.

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TI-API: Order Push not sent to customer - Backlog API v2.0