PSPICE-FOR-TI: PSPICE-FOR-TI: Request to reset device activation - concurrent device access limit reached

Part Number: PSPICE-FOR-TI

Tool/software: PSpice for TI

Hello TI support team,

I am encountering the following error when trying to activate PSpice for TI on my new computer:

"You have reached the concurrent device access limit. Too many devices are attempting to connect with the same access key."

My license has already been activated on 3 machines, and some of the old machines are no longer in use (one was replaced / scrapped / had a hardware failure), so I am unable to deactivate them locally.

Could you please help reset / release the existing device activations so that I can activate PSpice for TI on my current machine?

My registered email address: 2328652683qq.com

I can provide the old MAC addresses or any other information needed for verification via private message.

Thank you very much for your assistance.

Best regards,
Kevin