TI-API: 500 system error

Ayumi Matsusaka

Part Number: TI-API

Hi team,

My customer TOKYO ELECTRON DEVICE NAGASAKI is trying quote API in test environment, but is getting 500 system error.

could you please investigate why this is happening?

{
"errors" : [
{
"errorCode" : "ERR-BKG-QUOTE-API-0500",
"type" : "ERROR",
"reason" : "System Error",
"message" : "System error has occurred. Contact TI API Support (https://api-portal.ti.com/support)."
}
]
}

8 个月前

0 Xiaonan Nie 8 个月前

TI__Intellectual 1055 points

Please try again with this structure, remove some of the items.

And please kindly notice, do not show customer checkout profile in the thread. Thank you.

{
"quote": {
"checkoutProfileId": "1BB9587xxx",
"requestedUnitPriceCurrencyCode": "USD",
"endCustomerCompanyName": "TOKYO ELECTRON DEVICE NAGASAKI",
"lineItems": [
{
"tiPartNumber": "SN74LS00N",
"quantity": 2500,
"requestedUnitPrice": 1.2,
"competitorName": "ABC",
"competitorPartNumber": "abcdef",
"customerItemComments": "test",
"competitorUnitPrice": "2.4",
"competitorCurrencyCode": "JPN"
}
]
}
}

+1 Ayumi Matsusaka 8 个月前回复 Xiaonan Nie

TI__Prodigy 180 points

Hi Xiaonan,

Thank you! I will ask customer to try with that structure.

I noticed that you removed some header fields, could that be the cause of the error?

They are all included in the schema though.

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TI-API: 500 system error