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TI-API: 500 system error

Ayumi Matsusaka
Prodigy 140 points
Part Number: TI-API

Hi team,

My customer TOKYO ELECTRON DEVICE NAGASAKI is trying quote API in test environment, but is getting 500 system error.

could you please investigate why this is happening?

{
"errors" : [
{
"errorCode" : "ERR-BKG-QUOTE-API-0500",
"type" : "ERROR",
"reason" : "System Error",
"message" : "System error has occurred. Contact TI API Support (https://api-portal.ti.com/support)."
}
]
}

  • 0
    TI__Intellectual 825 points

    Please try again with this structure, remove some of the items.

    And please kindly notice, do not show customer checkout profile in the thread.  Thank you.

    {
    "quote": {
    "checkoutProfileId": "1BB9587xxx",
    "requestedUnitPriceCurrencyCode": "USD",
    "endCustomerCompanyName": "TOKYO ELECTRON DEVICE NAGASAKI",
    "lineItems": [
    {
    "tiPartNumber": "SN74LS00N",
    "quantity": 2500,
    "requestedUnitPrice": 1.2,
    "competitorName": "ABC",
    "competitorPartNumber": "abcdef",
    "customerItemComments": "test",
    "competitorUnitPrice": "2.4",
    "competitorCurrencyCode": "JPN"
    }
    ]
    }
    }

  • +1 回复 Xiaonan Nie
    TI__Prodigy 140 points

    Hi Xiaonan,

    Thank you! I will ask customer to try with that structure.

    I noticed that you removed some header fields, could that be the cause of the error?

    They are all included in the schema though.

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