Hi Team,

I got a request from customer that they need to know the maximum digits of each fields in Order Response API.

I'm aware that we do not have an official max digits for response, but could you kindly check if you will be able…

Hello,

Could you please confirm on Splunk whether we have sent below Order Push in Test environment to customer?

Customer is saying that they did not receive these.

Sold to: 186882

SD#1073648754, 1073646251

dear team, 

My customer (soldto 186882) is encountering below error when trying to place their first Production PO.

It was working in test environment and they are insisting that they did switch to production endpoint and key/secret…

Dear team,

Customer TDK (sold to 186237) is claiming that they received Order Push data on 11/05 that they did not expect, but I cannot find log on our side.

Below is log on customer side.

Could you please investigate if we have sent…

Dear team,

v2.0 customer TDK (sold to 186237) is under UAT but Order Push seems not to be sent.

There is output generated in sales doc with ZBA0 in SI4. and API push request in JIRA has been completed as well.

Could you please look…

Dear team,

I got an inquiry from customer that they would like to know the maximum length for each fields TI gives them in Order retrieve and ASN retrieve.

Could you please help to fill out columns M&W in attached file?

Thank you…

Hi team, 

I have a few questions from customer.

1. If customer sends order retrieve during system maintenance against an order they tried to create also during system maintenance, then will the error code be "TI-TXT-003" Order not found…

以下是创建备货订单的json，备货订单创建API：transact.ti.com/.../test

有几个请求必须字段不理解:

customerPurchaseOrderNumber,

customerLineItemNumber,

quoteNumber

{
  "order": {
    "customerPurchaseOrderNumber": "INSERT PO NUMBER HERE",//字段值随便填…

APIURL：transact.ti.com/.../test

报错信息：500 Internal Server Error: "{"fault":{"faultstring":"Error writing request to target","detail":{"errorcode":"messaging.adaptors.http.flow.ErrorWritingRequestToTarget"}}}"…

您好！客户已经将TI IP address加入白名单，但PUSH的数据还是没有成功接受，麻烦看看我们的系统端口是否可正常接连到以下端口？谢谢！

能否请你们的运维用telnet xi.hikvision.com 8350 这个看下这个端口是否可以正常连接

Dear Team,

客户在获取测试平台token， 从操作检索令牌生成API时发生连接错误。

请确保启用TI防火墙以进行远程解决方案访问。

IP：222.117.127.178