TI-API: Customer claims Order Push data was sent but cannot find log on TI side

Ayumi Matsusaka

Part Number: TI-API

Dear team,

Customer TDK (sold to 186237) is claiming that they received Order Push data on 11/05 that they did not expect, but I cannot find log on our side.

Below is log on customer side.

Could you please investigate if we have sent data to them?

API Request Header1

　　Order push notification

　　https://iris-connect.jp/api/ti/order-push

　　・2024/11/05　11:56:34

　　・2024/11/05　14:53:19

　　・2024/11/05　16:03:42

　　・2024/11/05　16:03:56

　　・2024/11/05　16:03:58

4 个月前

0 Xiaonan Nie 4 个月前

TI__Intellectual 825 points

Do you have the order number? The link can't be opened, thank you.

0 Ayumi Matsusaka 4 个月前

TI__Prodigy 140 points

Hi Xiaonan, customer does not have order number either. They are saying it is erroring out so they cannot see the data. Could you please check the Push log for TDK?

0 Xiaonan Nie 4 个月前回复 Ayumi Matsusaka

TI__Intellectual 825 points

hi Ayumi, may I confirm it's the test environment data?

0 Ayumi Matsusaka 4 个月前回复 Xiaonan Nie

TI__Prodigy 140 points

Yes, it is test environment data.

0 Ayumi Matsusaka 4 个月前回复 Ayumi Matsusaka

TI__Prodigy 140 points

Hi Xiaonan, Could you please check the raw data? Customer is claiming that they are getting data with GET by push API and it is erroring out.

0 Xiaonan Nie 4 个月前回复 Ayumi Matsusaka

TI__Intellectual 825 points

Hi Ayumi, could you provide the orders#?

0 Ayumi Matsusaka 4 个月前回复 Xiaonan Nie

TI__Prodigy 140 points

Customer cannot receive the data due to request header error so they do not have the order#.

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TI-API: Customer claims Order Push data was sent but cannot find log on TI side